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Remote & On-Site Support

Support




      
       Remote Support


tick
95% of all problems resolved
       within 1 hour of remote support

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Secure remote support over
       the web via our website or
       dedicated application

tick For Windows PCs, Mac's and
       Servers at Home or Office

tick Experienced IT Technicians

tick Fast and Affordable Support



    
      On-Site Support


tick Experienced IT Technicians

tick For Windows PCs, Mac's
       Servers, Printers & Routers
       at Home or Office

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2-4 hour response to your
       Home or Office

tick Fixed quoting means we
       stay until the job is finished
       regardless of extra time


Our customer support operates at the forefront of current remote and helpdesk technology. Whether the issue is with your computer, the entire network or an attached device and you have a working internet connection, we can resolve the majority of issues with our remote support service externally.

If a problem requires on-site attention or you do not have a working internet connection, then one of our trained and experienced technicians will visit you to fix your IT issues, all at affordable hourly rates. We will always send you a quote before coming out to see you so that you know how long it will take to fix and how much you will be paying. We also stay right until we resolve the issue, regardless of the time we quoted you.

If you need an IT Manager but cannot afford an additional salary, we are able to provide you with full network and helpdesk support at a fraction of the cost of hiring a full time IT professional. We can handle all of the support for you externally through our helpdesk and over a secure VPN internet connection, but we can also act as a bolt-on to an existing IT Department to provide a secondary level of backup and support.

Click here for more information on our IT support plans or alternatively contact us on 0800 612 8939