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Business IT Support




IT Support & Helpdesk Outsourcing
What do you get?

 tick Online & Email Support Portal for ticket creation
tick Remote Support for every user
tick Telephone Support that is open every day
tick 24/7/365 Workstation Monitoring included
tick Business Grade Service Level Agreement (SLA)

Click here to view our Service Level Agreement


Need to outsource your IT Management? More info


Outsourcing your entire IT User Support for your business means that your users and your company stay live and supported.

We manage the support issues for each of your staff members using our strict prioritisation criteria. This ensures we get your business back up and running as quickly as possible, without lengthy periods of down-time or delayed staff work production.

  

Support Method

Support Description

Telephone Helpdesk

0208 and 0800 Telephone Helpdesk open Monday - Friday 9am to 6pm* and
Saturday - Sunday 10am to 4pm (*Emergency support up to 9pm)

Online Helpdesk

Online Support Ticket Portal managed by individual and company online helpdesk accounts, as well as direct email support

Remote Support

Remote Support through the helpdesk as well as via our website when roaming

Pricing

£25 plus VAT per user per month

On-site Support

On-site support is charged at £90 plus VAT per hour but can be rolled into a contract